SERVICE PACKAGE OPTIONS

Package Terms Bi-Annual and Quarterly Care packages must be paid in full at the time of purchase. Bi-Annual Care includes two service visits, and Quarterly Care includes four service visits. Although these packages are designed around approximate six-month and three-month service intervals, customers may schedule their included visits at a different frequency based on their household’s needs, subject to appointment availability. All included services must be completed within 13 months of the original purchase date. Scheduling or requesting an appointment does not extend the expiration period, and appointment availability is not guaranteed near the expiration date. Any visits not completed within the 13-month period will expire and have no remaining cash, credit, or service value. Packages and unused visits are nontransferable. All package purchases are final and are not eligible for cancellation, refund, or credit for unused services. Packages do not automatically renew. Filter Doctors may send scheduling reminders by email and text message based on the customer’s previous service date. When unused visits remain, an additional courtesy reminder may be sent at least 30 days before the package expires. Reminders are provided as a courtesy, and the customer remains responsible for scheduling and completing all visits before expiration. Package pricing includes the stated number of visits with one qualifying standard filter per visit. Charges for additional filters, specialty or nonstandard filters, extended travel, difficult access, and other approved additions are separate and apply at each applicable visit.